bdwen's Privacy Policy
Your personal information is completely safe with us — we protect your privacy through SSL encryption and strict data protection practices.
Introduction and Overview
bdwen is a secure and reliable online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy explains how bdwen collects, uses, stores, and protects your personal information.
By registering on this platform or using its services, you are giving your consent to this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.
We may update this Privacy Policy from time to time. For any changes, we will publish the new version on this page and update the "Last Updated" date. You will be notified by email for any significant changes.
1. Data Collection
bdwen collects the following types of information to improve your service experience and meet legal obligations.
Directly Provided Information
When you register with bdwen or use its services, the following information may be collected from you:
- Full name and date of birth
- Email address
- Residential address
- National ID or passport number
- Payment-related information (bKash, Nagad, Rocket numbers, etc.)
- Login credentials (username and password)
Automatically Collected Information
When you browse our platform, the following technical information may be collected automatically:
- IP address and device type
- Browser version and operating system
- Page view history and session duration
- Information collected through cookies and similar tracking technologies
- Login time, location data (country and region)
- Device fingerprint information
Transaction-Related Information
The following financial information is recorded through our payment system:
- Deposit amount and method
- Withdrawal amount and method
- Transaction date and time (per BST)
- Betting history and gaming activity
- Bonus and promotion usage records
Identity Verification Information
The following documents may be required for the account verification (KYC) process:
- Scan or photo of national ID card
- Passport or driving licence
- Proof of current address (utility bill)
- Bank statement or proof of payment method
2. Use of Information
We use your information only for specific, clear, and lawful purposes.
Service Delivery and Operations
Your information is used for the following core purposes:
- Creating and managing your account
- Keeping betting and gaming services active
- Processing financial transactions (deposits and withdrawals)
- Providing bonuses and rewards
- Ensuring VIP programme benefits
- Providing 24/7 customer support in Bengali
Security and Fraud Prevention
We use your information to protect you and other users:
- To detect and prevent unauthorised access to accounts
- To identify suspicious transactions and fraudulent activity
- To ensure age verification and responsible gaming
- To comply with anti-money laundering (AML) regulations
- To maintain the platform's cybersecurity
Communication and Improvement
To improve your experience and deliver important information:
- Sending important account-related notifications
- Sending promotional offer emails (with your consent)
- Analysing user behaviour to improve service quality
- Resolving technical issues on the platform
- Providing a personalised gaming experience
3. Data Sharing
Sale of Information Prohibited
bdwen never sells your personal information to third-party advertisers or data brokers. Our business model relies entirely on our gaming services, not on trading users' information.
Limited Third-Party Sharing
Your information may be shared with trusted third parties only in the following circumstances:
- Payment Processors: Information required to process bKash, Nagad, Rocket, Upay, and bank transfers.
- Game Providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft receive only the data necessary for operating games.
- IT Service Providers: Contracted partners for hosting, cybersecurity, and technical support.
- Fraud Prevention Services: Verification services for compliance with KYC and AML regulations.
Legal Obligations
Information may be shared with law enforcement agencies or regulatory authorities in the following circumstances:
- Upon receipt of a court order or legal summons
- To assist in the investigation of serious crimes
- At the request of the financial intelligence unit (for suspicious transactions)
- When necessary to protect our rights or those of other users
4. Cookies Policy
Cookies are small text files stored on your device that help make our website more functional.
Essential Cookies
These cookies are essential for the basic functionality of the site and cannot be disabled:
- Maintaining login sessions
- Storing security tokens
- Remembering language preferences
- Saving shopping cart / bet slip
Performance Cookies
These cookies help us analyse the performance of our site:
- Most frequently visited pages
- Time spent on the site
- Tracking error messages
- Measuring loading times
Cookie Controls
You can reject or delete non-essential cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may cause some important site features to stop working. Cookie management options can be found in the Settings or Preferences menu of most browsers.
5. Data Security
Keeping your personal and financial information secure is our top priority. We use industry-leading security measures.
SSL Encryption
All data transfers between you and our servers are protected by 256-bit SSL/TLS encryption, which safeguards your information from unauthorised access.
Two-Layer Verification
We offer Two-Factor Authentication to prevent unauthorised access to your account. You are advised to enable it to keep your account secure.
Secure Data Centres
Your information is stored in internationally certified secure data centres, where 24/7 monitoring, firewall protection, and regular security audits are conducted.
Password Protection
Your password is never stored in plain text. Passwords are kept secure using advanced hashing algorithms. No member of our staff will ever know or ask for your password. If anyone asks you for your password, it may be a fraud attempt — please report it to [email protected] immediately.
6. Data Retention Period
Active Account Information
We will retain all your account information, transaction records, and gaming history for as long as your account remains active. This information is necessary to ensure the quality of your service and to resolve any disputes.
After Account Closure
Even after an account is closed, certain information must be retained for a specified period for legal and regulatory reasons:
- Financial and transaction records: For the period required under AML legal obligations.
- KYC documents: As required for verification purposes.
- Communication history: For the period relevant to dispute resolution.
Data Deletion Request
Once legal obligations have been fulfilled, you may request the deletion of your personal information. Send your request to [email protected]. We will process it as quickly as possible after verification; however, some information may necessarily be retained due to legal restrictions.
7. Your Rights
bdwen respects your rights over your personal information. Your key rights are detailed below.
Right to Access Information
You may find out at any time what kind of information we hold about you. To receive a copy of this information, send a request to [email protected]. We will respond as quickly as possible once verification is complete.
Right to Correct Information
You have the right to request correction of any inaccuracies or incompleteness in your personal information. Some information can be updated directly from your account settings; for other cases, please contact our support team.
Right to Delete Information
In certain circumstances you may request the deletion of your personal information. However, this right may be limited where there are legal obligations, ongoing investigations, or contractual obligations.
Right to Opt Out of Marketing Communications
You may stop receiving promotional emails and offers at any time. This can be done via the "unsubscribe" option in an email or by sending a request to [email protected]. However, important service-related notifications (transaction confirmations, security alerts) will continue to be sent.
8. Minor Protection
Age Restriction Policy
bdwen's services are available only to individuals aged 21 or above. We do not knowingly collect any personal information from individuals under the age of 21. Age verification is a mandatory step in the registration process.
If we are informed or have reasonable grounds to suspect that a user is under 21 years of age, we will immediately suspend that account and delete all their personal information.
9. Privacy Contact
Contact Us
If you have any questions, concerns, or requests regarding your data or this privacy policy, you can reach our privacy team:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
- Response Language: Bengali
We always strive to respond to your requests as quickly as possible. All privacy-related requests are handled with confidentiality.
Quick Links
For related policies and information:
Policy Change Notice
We reserve the right to modify this privacy policy. For any significant changes, we will notify you in the following ways:
- By updating the "Last Updated" date at the top of this page
- By sending a notification to your registered email (for significant changes)
- Via a clear notice on the site
If you continue using bdwen after any changes, you will be considered to have consented to the updated policy.