bdwen Terms and Conditions

1.1 Scope of Services

bdwen is an online casino and sports betting platform operated in English for Bangladeshi users. Our services include slot games, live casino, cricket betting, American football betting, and the ability to place bets on other sporting events. All these services are provided through digital means and are accessible from any device.

1.2 Formation of Agreement

These terms and conditions, our Privacy Policy and Responsible Gaming Policy together form the complete agreement between bdwen and the user. These documents complement each other and should be read and understood together.

1.3 Language and Interpretation

These terms are written in English. In the event of any interpretive dispute, the interpretation of bdwen's management board shall be considered final. If any part of the terms seems unclear, please contact our support team directly.

1.4 Applicability

These terms apply equally to bdwen's website, mobile version, and any applications launched in the future. Using any part of the platform automatically brings these terms into effect.

2.1 Eligibility to Register

To open an account on bdwen, you must meet the following conditions:

• You must be 21 years of age or older.
• You must provide a valid and active mobile number and email address.
• All information provided must be completely true, accurate, and up to date.
• One person may only operate a single account.
• An account opened in your name cannot be operated on behalf of anyone else.

2.2 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. bdwen will not be held responsible for any loss resulting from disclosing this information to a third party. If you suspect any unauthorized access to your account, notify our support team immediately.

2.3 Account Suspension or Closure

bdwen reserves the right to suspend or permanently close any account in the following circumstances:

• If false or misleading information is provided.
• If evidence is found of multiple accounts being operated by the same person.
• If involvement in any fraudulent or unethical activity is proven.
• If the account remains inactive for an extended period.
• At the user's own request.

3.1 Age Verification Process

We carry out an initial age verification based on the date of birth provided at registration. However, we may request additional identity documents at any time, such as:

• A copy of your National Identity Card (NID).
• A copy of the relevant pages of your passport.
• Birth registration certificate.
• Driving licence.

Withdrawal access may be suspended until documents are submitted.

3.2 Accuracy of Information

The user confirms that all personal information provided is true and accurate. In cases of false information, the account may be cancelled and applicable legal action may be taken.

4.1 Deposit Methods and Limits

The following methods are currently available for depositing funds on bdwen:

• bKash
• Nagad
• Rocket
• Bank Transfer

The minimum deposit amount for each method is ৳500. There is no maximum deposit limit, but additional verification may be required for large transactions.

4.2 Withdrawal Rules

The following conditions apply to withdrawals:

• The minimum withdrawal amount is ৳1,000.
• Withdrawals can only be made using the same method through which funds were deposited.
• Withdrawal processing typically takes 10 to 45 minutes.
• Identity verification is mandatory before the first withdrawal.
• The applicable wagering requirements must be met before withdrawing bonus funds.

4.3 Transaction Verification

bdwen reserves the right to verify any transaction. Unusual or suspicious transactions may be temporarily held. The user may be required to provide necessary information and documents.

5.1 Welcome Bonus

New members will receive a 200% welcome bonus on their first deposit, up to a maximum of ৳15,000. To receive this bonus, the following conditions must be met:

• The account must be fully verified.
• A minimum deposit of ৳500 must be made.
• Before withdrawing the bonus, the total amount (deposit + bonus) must be wagered 25 times.
• The wagering requirement must be completed within a specified period from the date the bonus is awarded.

5.2 Other Promotions

From time to time, bdwen offers various special deals, reload bonuses, cashback, and tournament prizes. Each offer will have its own terms and conditions, which will be clearly communicated at the time the offer is announced. Multiple bonuses may not be usable at the same time.

5.3 Bonus Abuse

bdwen follows a strict policy on bonus abuse. Bonuses will be cancelled and associated winnings may be forfeited in the following cases:

• Claiming bonuses using multiple accounts.
• Using fraudulent or manipulative methods to meet bonus conditions.
• Wagering bonuses in an evidently risk-free manner (such as placing opposing bets).
• Claiming bonuses using a false identity.

6.1 Finality of Bets

Once confirmed, a bet cannot be changed or cancelled. Once a betting slip or game round has started, it is considered final. If a bet remains incomplete due to a technical error, bdwen will make a decision at its own discretion.

6.2 Result Settlement

Sports betting results are determined based on official scorecards and announcements by recognised sports bodies. If an event is postponed or cancelled, bdwen will settle bets in accordance with prevailing industry standards. Live casino game results depend on the results recorded in the relevant game provider's system.

6.3 Maximum Win Limits

bdwen reserves the right to set a maximum win amount for a single bet or within a specific time period. These limits may change and users will be notified where applicable.

6.4 Technical Errors

If any game or bet is affected by server disruption, network issues, or software errors, bdwen will review the situation reasonably. bdwen reserves the right to correct any odds or payouts that were incorrectly displayed due to technical reasons.

7.1 List of Prohibited Activities

The following activities are completely prohibited on the bdwen platform:

• Any form of fraud, hacking, or cyberattack.
• Gaming using bots, automated software, or artificial intelligence.
• Opening or operating multiple accounts.
• Money laundering or illegal financial transactions.
• Attempting to gain unauthorised access to another user's account.
• Match fixing or participation in any form of sports manipulation.
• Exploiting technical errors on the platform.
• Harassing other users or engaging in harmful behaviour.

8.1 Data Collection

bdwen collects personal information for the purpose of registration and service delivery. This includes name, mobile number, email address, date of birth, and payment-related information. For more details, please read our Privacy Policy.

8.2 Data Security

We use SSL encryption and modern security technology to keep user data safe. Personal information is not sold or transferred to third parties, except where required by legal obligation.

8.3 Cookies Policy

bdwen uses cookies to improve site performance and personalize the user experience. By continuing to use the site, you are considered to have agreed to the cookies policy.

9.1 Limit-Setting Features

Users can set the following limits on their account:

• Daily, weekly, or monthly deposit limits.
• Maximum amount per single bet.
• Loss limits.
• Session time limits.
• Temporary or permanent self-exclusion.

9.2 Support and Guidance

bdwen is committed to providing support in dealing with gaming addiction. If you feel that gaming is having a negative impact on your life, please contact us or visit our Responsible Gaming page. Our support team is available 24/7 to help you in Bengali.

10.1 Service Continuity

bdwen strives to provide uninterrupted service, but service may be temporarily disrupted for the following reasons:

• Scheduled maintenance work.
• Unavoidable technical issues.
• Issues with third-party service providers.
• Natural disasters or unforeseen events.

In such circumstances, bdwen will not bear any liability for financial or other losses.

10.2 Third-Party Content

The bdwen platform contains content from various game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. bdwen is not directly responsible for any issues arising from these providers' software or services.

10.3 Gaming Decisions

Users place bets based on their own judgment and decisions. bdwen is in no way liable for any financial losses incurred through gaming. Always enjoy gaming for entertainment purposes, not as a source of income.

11.1 Right to Make Changes

bdwen reserves the right to change, add to, or cancel these terms and conditions at any time. Users will be notified in a timely manner of any significant changes.

11.2 Providing Notice

If there are significant changes to the terms and conditions, we will publish a notice on the site's main page and may also inform you via your registered email. Continued use of the site after any changes will be considered as your agreement to the new terms.

11.3 Previous Versions

Previous versions of the terms and conditions are kept on record and may be provided upon request. The most recent version is always the one in effect.

12.1 Ways to Get Support

The following ways are available to contact bdwen:

• 24/7 Live Chat — speak with us directly in Bengali.
• Email: [email protected]

Our support team is always able to respond in Bengali.

12.2 Complaints Process

If you have a dispute or complaint, please contact our support team first. After a complaint is submitted, we will investigate and communicate a decision within a reasonable time. bdwen's decision will be considered final, but users will have the opportunity to provide all relevant information.